Client Handbook
Note: This page applies to

Telephone User's Guide

Outside Calls

Dial 8

To Reach The Following Dial

To reach anyone else in the building, dial their four-digit extension number.

Background Music

Music can be heard through the speaker on your telephone. To program the phone (with handset down) hit the speaker button, then *760. To cancel the music, speaker *76#. The music volume is on the front edge of your phone. An electrical storm can cut the music off, so sometimes you may have to reprogram it.

Ring Volume

Located on front of phone. You can increase or decrease volume when it is ringing.

Music Volume

Located on front of phone. You can increase or decrease volume while music is on.

Call Volume

Located on front of phone. You can increase or decrease volume while you have a caller on the line.

LED Brightness/Darkness

While phone is idle, use the up and down arrows to control the brightness or darkness on the display.

Call Waiting

To switch between callers use the Answer button. Do not use the hold button. The Answer button works just like your call waiting at home.

The following features are “soft keys” featured under the LED (Lit Electronic Display):

DND – Do Not Disturb
When you use this feature, we cannot call you. (To turn on or off you pick up receiver and depress the button under >>>>>> which will bring you to a new menu; choose DND). Please inform receptionists if you are going to use the DND feature and when you will receive calls once again. We do not want to think you have hit your DND button in error.

S & R – Save & Repeat
Automatic Recall for one saved number. Depress after dialing. You can make any number of calls. Dial 8 then hit S & R button. Stored number is dialed. Use this feature if you are not getting through to a number and want a rapid redial. This is also a good feature for one frequently called number.

Pickup
With multiple extensions a call on another extension can be brought to your telephone by using the pickup feature. Pick up your handset and press the button under PICK to answer the call.

Message Waiting Light
This light is at the top right corner of the LED (Lit Electronic Display). If lit you have messages in your voice mail. If your message waiting light remains lit and you have no messages pick up receiver and press 703. If this does not clear your message waiting light please inform Heather Fabio.

Mic
To turn this feature on, use the soft key under the word MIC featured on the Lit Electronic Display. If the MIC is on, a red light will appear at the bottom, right hand side of the phone. If the MIC is off, there will be no light.

Transferring Calls
Depress Transfer button (originating party is automatically held), dial desired extension, wait for ring and hang-up.

Holding Calls
Depress hold button (held line key flashes) or press hold button twice (held line key flashes at your telephone but it is busy/steadily lit at receptionist’s phone). Only your telephone can retrieve this call.

Multiple Lines
You have multiple lines available and if your voice mail is not set you will hear a tone in your ear when/if we put a second call through to you. Only you will hear this tone. Please feel free to ignore it and we will take a message if you have not taken the call within 30 seconds. Use your ANS Key to go from one call to the other. This tone occurs only when your voice mail is not set.

Please take advantage of our Technical Assistance Help Line by dialing 864-918-5330. You will speak directly to Heather Fabio who will be able to help you and/or answer your questions.

To Program Speed Dial

Speaker
7*
2-digit code 00-20
8
Telephone #
Speaker

To Program Long Distance Speed Dial

Speaker
7*
2-digit code 00-20
8
Telephone number 1-800-area code-phone number - * - then your long distance code.
Speaker

To Use Speed Dial

Press #, then * and 2-digit code (00-20)

Conference Calls

Dial 1st party
Press Transfer button with 1st party on line
Dial 2nd party
When 2nd party picks up press Conference (CONF) button
NOTE: Do not press CONF until the 2nd party answers; otherwise you cannot remove this party from the conference call. If 2nd party does not answer, press the Transfer button to resume call with 1st party only.
All parties should be connected
2nd parties can be an internal extension or outside line.

To Call Information

Dial 8, 1 + the area code you need (including 864, even if it is local information you need) and 555-1212.

Directions to the Merovan Office Center

Voice mailbox 1333 contains complete directions to the Merovan Center. If you have a caller on the line you may transfer them to the 1333 voice mailbox for directions. Hit the transfer button (TRF), then 3000 and then 1333. Caller will hear directions to the office.

VOICE MAIL INSTRUCTIONS (With Speaker button depressed or receiver off hook)

To Turn On Voice Mail
*6 3000 Answers After 4 Rings
#6 will cancel
*5 3000 Answers Immediately
#5 will cancel

Accessing Voice Mail When You Are in the Office
Press VMAIL button
Enter Security code – if applicable
Follow the prompts

Accessing Voice Mail Messages When You Are Out Of The Office
For quick and easy access to your Voice Mail messages dial 627-4111.
(From out-of-town 864-627-4111)
This will connect you directly to the voice Mail. Follow the prompts

OR (another method - you pick)
To Check Messages After Hours
Dial your 7-digit telephone number
Listen for company greeting to start (you do not have to wait to hear all
of message)
Press the * key, then the # key
Enter your mailbox number
Enter security code – if applicable
Follow directions

Message Waiting Light
MW light illuminated (far right corner of LED) means you have a message in your mailbox

Time Of Message
To determine time and date of a message, press 0 0 after/during the message.

Message Erased
A message will be erased automatically after 15 days

Message Notification
Voice Mail can call you when a new message arrives. You can set voice mail to call up to nine telephone and pager numbers for message notification. It will call each number in the order entered until it reaches you or reaches the setting for the number of attempts it can make.

To Change Your Voice Mail Greeting When You Are In Your Office

Press the VMAIL button
Enter security code – if applicable
Enter 3
Enter 1
Enter 3
Follow the prompts to re-record
* Be sure to press 5 to save your new recording.

To Change Your Voice Mail Greeting from a Remote Location

Dial 627-4111
Enter your four digit voicemail box number
Enter your security code – if applicable
Enter 3
Enter 1
Enter 3
Follow the prompts to re-record
* Be sure to press 5 to save your new recording.

To Change Your Security Code When You Are In Your Office

Press VMAIL button
Enter security code – if applicable
Enter 3
Enter 1
Enter 4
Follow the prompts through to the end

To Change Your Security Code From a Remote Location

Dial 627-4111
Enter your four digit mailbox number
Enter your security code if applicable
Enter 3
Enter 1
Enter 4
Follow the prompts through to the end.

To Program Speed Dial on a 16-Button Phone

In the “on-hook mode” (handset in the cradle-no dial tone), press the conference button
Press button to program (Third row down from top - 8 buttons available)

For Local Calls
Dial 8, the telephone number to be programmed then press the conference button

For Long Distance Calls
Input the number the same way.
ConF button
Press button to program
8-1-area code and phone number
ConF Button

Designate a Long Distance Code Button
To Program a Long Distance Code
Conference button
Hit 7 and 1 and then your 4 digit long distance code
Hit Conference button
Press Button to dial number
Hear long distance tone
Hit Code button

PLEASE NOTE – TO CALL LONG DISTANCE ON SPEED DIAL IT IS NECESSARY TO HIT THE BUTTON WHERE THE NUMBER IS PROGRAMMED IN AND THE BUTTON PROGRAMMED WITH YOUR LONG DISTANCE CODE.

THIS METHOD CURRENTLY NOT AVAILABLE FOR LONG DISTANCE CODES: Dial 8, 1 and area code. To include your long distance code in speed dial — After programming telephone number, press the # key and your long distance code. Then press the conference button.